Roles and responsibilities
Handle customer queries through calls, professionally.
Resolve customer complaints and provide accurate solutions.
Understand customer needs and provide appropriate information about products or services.
Ensure high levels of customer satisfaction by delivering excellent service.
Maintain a positive and professional attitude while interacting with customers.
Record and update customer information and interaction details in the system.
Escalate complex issues to the concerned department when required.
Follow company policies, quality standards, and process guidelines.
Meet daily productivity, quality, and performance targets.