कस्टमर सपोर्ट एग्जीक्यूटिव

( Customer Support Executive – Razorpay Process/Tata Process )

Process:

~Razorpay/Tata Process

Employment Type:

~Full-time

Salary / CTC:

~Freshers: ₹25,000 CTC (₹20,000 Take Home)

~Experienced: ₹27,000 CTC (₹22,000 Take Home)

~1+ Years Exp: ₹30,000 CTC (₹25,000 Take Home)

Shift & Working Days:

~Shift: 8 AM – 8 PM (Any 9 hours)

~6 working days with 1 rotational weekly off

Experience Required:

~Freshers & Experienced candidates welcome

~1+ year relevant experience preferred for higher CTC

Educational Qualification:

~12th Pass / Graduate (Any Stream)

Age Limit:

~20-25

Required Skills & Competencies:

~Excellent verbal and written communication in English & Hindi

~Strong customer handling and problem-solving abilities

~Basic computer literacy (MS Office, typing, navigation, CRM tools)

~Ability to multitask in a high-volume environment

~Interpersonal skills and professional attitude

Nice-to-Have Skills:

~Experience in fintech or BPO customer support

~Familiarity with payment platforms and financial transactions

Roles & Responsibilities:

~Handle inbound and outbound queries for Razorpay services

~Provide clear, accurate, and timely information to customers

~Maintain CRM or tracking systems with customer interactions

~Escalate unresolved issues to the relevant department

~Follow process guidelines and quality standards

~Support the team in achieving daily and weekly targets

~Ensure compliance with company policies and KYC norms

Hiring Need:

~Immediate

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