Customer Support Agent Responsibilities:
- Respond to customer inquiries via phone, email, or chat
- Resolve customer issues and provide solutions
- Provide product information and answer questions
- Ensure customer satisfaction and retention
- Document customer interactions and issues
- Follow up with customers to ensure resolution
Required Skills:
- Excellent communication and problem-solving skills
- Customer service skills and patience
- Time management and organization skills
- Ability to work in a fast-paced environment
- Proficiency in English (and Hindi, if required)