Customer Relationship Executive

Job Title: Service & Renewals Executive

Salary: Up to ₹20,000 (In-hand)

Location: Dosti Pinnacle, Wagle Estate, Thane (W)

Job Overview:
We are looking for a proactive and customer-focused Service & Renewals Executive to manage client relationships, provide excellent service, and assist customers in renewing their memberships. The ideal candidate should have experience in customer support, strong communication skills, and the ability to understand client needs and guide them in finding the right partner.

Key Responsibilities:

·       Provide professional customer support and maintain strong relationships with existing clients.

·       Assist clients in understanding services and guide them in finding the right partner based on their preferences and requirements.

·       Follow up with existing members and convince them to renew their membership by explaining the benefits and success stories.

·       Handle client queries, concerns, and service requests in a timely and professional manner.

·       Maintain regular communication with clients to ensure satisfaction and engagement with the platform.

·       Keep accurate records of client interactions, renewals, and feedback.

·       Work closely with internal teams to ensure a smooth client experience.

Requirements:

·       Education: 10th Pass / 12th Pass

·       Experience: Minimum 1 year experience in Customer Support / Client Service / Telecalling

·       Good communication and convincing skills

·       Basic computer knowledge

·       Customer-focused attitude with problem-solving ability

Shift Details:

·       Shift Timings: 10:00 AM – 7:00 PM or 12:00 PM – 9:00 PM (Day Shift)

·       Working Days: 5 Days a Week

·       Week Off: 2 Rotational Week-offs (Monday – Friday)

Who Can Apply:
Candidates with experience in customer support, relationship management, telecalling, or service roles who enjoy interacting with clients and helping them find suitable matches.

Benefits:

·       Fixed in-hand salary up to ₹20,000

·       Friendly and professional work environment

·       Growth opportunities in client servicing and relationship management

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