A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
20,000 - 30,000 /महीना
Livlong Insurance
थाणे वेस्ट, थाणे
ग्राहक सहायता / टेलीकॉलर में 1 - 4 वर्षो का अनुभव
फुल टाइम
Roles & Responsibilities
· Effectively manage the team in providing resolution to Customer complaints.
· Responsible for Productivity of Team, SLAs of department & adherence to complaints resolution TAT.
· Responsible for independently receiving, documenting, investigating & coordinating responses on complaints.
· Monitor IRDAI/Ombudsman complaints & ensure adherence to regulatory TAT.
· Coordinating with Legal/Compliance team & facilitate input for case handling wherever required.
· Focused towards enhancing customer experience & reduction of repeat complaints.
· Responsible for maintaining complaints records, performing trend analysis on complaints, identification of preventive measures & preparing reports for periodic reviews.
