Job Description
Function: Sales and Business → Customer Service
Customer ServiceInternational BPOCRMCourier Management+1 moreCustomer Interaction
Responsibilities:
Handle inbound calls from customers.
Solve queries from customers.
Answering questions: Respond to customer inquiries and questions via email, chat, or phone.
Troubleshooting: Help customers troubleshoot issues and provide solutions.
Providing information: Inform customers about product features and specifications.
Meeting deadlines: Meet Service Level Agreement (SLA) deadlines to resolve customer complaints.
Generating leads: Identify customer needs and generate sales leads.
Preparing reports: Collect and analyze customer information to prepare reports on products and services.