कस्टमर केयर एग्जीक्यूटिव

Job Title: Customer Support Experts – Domestic (Travel Domain)

CTC Domestic: ₹2.6 – ₹3.2 LPA

Educational Qualification: UGs + Graduates for Domestic

Work Schedule: 5 Days/week

Cab facility available with no deductions

Location: Sector 83, Mohali

About the Role:

We are hiring passionate and customer-focused Experts for Domestic desks

within the Travel/Airline/OTA segment. This is an exciting opportunity to join a high-growth team

providing world-class support to customers.

Key Responsibilities:

• Provide voice support to travel customers, ensuring timely and accurate resolution.

• Assist with flight bookings, rescheduling, cancellations, Fare Rule Categories, and refund[1]related queries etc.

• Adhere to company protocols, ensuring quality service delivery.

• Collaborate with team leads, SMEs, and support staff to meet performance targets.

• Uphold confidentiality and compliance standards.

• Freshers and experienced both can apply

• KRA- Assist customers with flight bookings, rescheduling, cancellations, Fare Rule Categories
  

  Job Title: Admission Counselor

  Shift: General Shift

  Qualification: Graduate in any discipline

  Experience- Min. 6 months and education experience is preferred

  Age Limit: Not more than 35 years

  Job Summary

  We are looking for a confident, enthusiastic, and result-oriented Admission Counselor to guide prospective students and parents through the admission process. The candidate will be responsible for understanding student requirements, providing accurate information about courses/programs, following up with leads, and converting prospective enquiries into admissions.

  Key Responsibilities

  • Counsel prospective students and parents regarding available courses/programs.

  • Understand students’ academic interests, career goals, and requirements.

  • Explain course details, eligibility, fee structure, admission process, and other relevant information.

  • Handle incoming enquiries through calls, walk-ins, WhatsApp, and other communication channels.

  • Follow up regularly with prospective students and maintain proper records of leads.

  • Convert qualified leads into successful admissions.

  • Maintain strong relationships with students and parents throughout the admission process.

  • Coordinate with internal teams for documentation, fee submission, and admission formalities.

  • Achieve assigned admission/enrolment targets.

  • Maintain daily reports and update lead/admission status in the relevant system.

  • Participate in counselling sessions, seminars, admission drives, and other promotional activities when required.

  Required Skills & Competencies

  • English Communication: Above-average proficiency in spoken and written English.

  • Excellent interpersonal and counselling skills.

  • Confident and professional personality.

  • Strong convincing and negotiation abilities.

  • Good listening and problem-solving skills.

  • Target-oriented and self-motivated.

  • Basic computer knowledge and familiarity with MS Office/CRM systems.

  • Ability to handle students and parents professionally.

  • Good follow-up and relationship-management skills.

  Eligibility Criteria

  • Graduate in any discipline.

  • Excellent/above-average English communication skills.

  • Age should not exceed 35 years.

  • Candidates with a positive attitude and strong counselling skills will be preferred.

  Key Performance Indicators (KPIs)

  • Number of enquiries handled.

  • Follow-up effectiveness.

  • Lead-to-admission conversion ratio.

  • Monthly admission/enrolment targets.

  • Student/parent satisfaction.

  • Accuracy and timely completion of admission documentation.

  Candidate Profile

  The ideal candidate should be well-spoken, confident, persuasive, presentable, and passionate about interacting with students and parents. The candidate should be comfortable working in a target-driven environment and should have strong follow-up and conversion skills.

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