Key Result Areas:
• Guest Engagement & Upselling: Welcome guests warmly, recommend high-margin appetizers/platters, and guide them through the multi-cuisine menu.
• BYOB Etiquette & Service: Efficiently manage customer-brought bottles, provide clean glassware, ice buckets, sodas, and accompaniments seamlessly.
• Order Accuracy: Zero-error KOT punching and prompt delivery of food items from kitchen to table.
• Table Turnaround: Swift clearing and resetting of tables to maximize seating capacity during peak rushes.
• Customer Feedback: Address minor guest grievances immediately and escalate service issues constructively to management.