बैक ऑफिस ऑपरेशन मैनेजर

Key Responsibilities

1. Oversee the day-to-day operations of all hotel departments (Front Office, Housekeeping, F&B, Kitchen, Engineering, Security, Sales, and Stores).

2. Ensure excellent guest service and achieve high guest satisfaction ratings.

3. Conduct daily operations meetings with all HODs and review departmental performance.

4. Monitor occupancy, revenue, room status, and operational efficiency.

5. Ensure all departments follow hotel SOPs, brand standards, and quality procedures.

6. Handle guest complaints promptly and ensure effective resolution.

7. Plan manpower requirements, staff scheduling, and productivity improvements.

8. Control operational costs while maintaining service quality and profitability.

9. Coordinate with Engineering and Housekeeping to maintain rooms and public areas in excellent condition.

10. Ensure compliance with hygiene, food safety, fire safety, and statutory regulations.

11. Monitor inventory, purchasing, and stock control across all departments.

12. Prepare daily, weekly, and monthly operational reports for management.

13. Conduct regular inspections of guest rooms, restaurants, banquet areas, kitchens, and back-of-house facilities.

14. Train, motivate, and evaluate department heads and operational staff.

15. Act as Duty Manager and represent the General Manager in their absence.

Contact-91-7720839907/91-8208489969

• इस फुल टाइम बैक ऑफिस / डेटा एंट्री Job में बैक ऑफिस / डेटा एंट्री में 4 - 6+ वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।