A Naukri Group company
लॉगिनहायर लोकल स्टाफ
A Naukri Group companyलॉगिनहायर लोकल स्टाफ
30,000 - 40,000 /महीना
Az Automotive Solutions
मोगपैर वेस्ट, चेन्नई
बैक ऑफिस / डेटा एंट्री में 3 - 6+ वर्षो का अनुभव
फुल टाइम
Core Responsibilities
Team Leadership & Management: Hire, train, mentor, and supervise service staff, technicians, or customer representatives.
TechTarget +2
Operations Oversight: Manage day-to-day service workflows, set performance targets, and ensure efficient handling of service requests.
Customer Relationship Management: Handle escalated customer complaints, resolve service-related issues, and work to maintain high customer retention.
SLA & Metric Tracking: Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs)—such as response times and resolution rates—to ensure targets are met
Process & Quality Improvement: Audit department operations, implement best practices (such as ITIL frameworks in technical settings), and drive continuous workflow optimization.
Budget & Resource Management: Oversee departmental budgets, manage vendor or supplier relationships, and ensure proper allocation of tools and staff.
Reporting: Prepare and present performance, financial, and activity reports to senior management.
ज्यादा डिमांड ज्यादा डिमांड
