Operation Manager

The Senior Operations Manager /Manager will lead end-to-end operations across service centres and field teams, ensuring seamless execution of vehicle pickup and drop-off services. This role goes beyond coordination to include team leadership, performance management, process optimization, and driving operational growth.

1. Provide Leadership & Driver Operations Management

• Lead, mentor, and manage Operations  through self and executives. Overall responsible for driver coordination and service delivery.

• Ensure driver hiring, onboarding, and training to meet evolving business requirements.

• Meet performance benchmarks for drivers and operations staff.

• Resolve service centre / customer escalations related to driver field challenges

2. Service Centre Management & Stakeholder Engagement

• Maintain good relationships with key service centre partners and act as the primary escalation point.

• Ensure strong alignment with service centres to drive service quality & bookings targets.

• Constantly plan & innovate workflows, trainings driver to enhance customer experience. operational efficiency and service quality.

Interested candidates whatsapp for interview details & coordination at 8920528307 or 9625746011.

Requirements

• Graduate in any discipline (preferred) with minimum 4 years relevant experience.

• Strong verbal and written communication skills (Hindi & English)

• Good command of basic computer tools (Excel, email, WhatsApp, CRMs)

• Ability to multitask and work under pressure

• Experience in managing field teams or blue-collar staff is a plus

• Willingness to work in rotational shifts, if required

• इस फुल टाइम बैक ऑफिस / डेटा एंट्री Job में 4 - 6 वर्षो का अनुभव वाले उम्मीदवारों की जरुरत है।