Operation Executive

We have an opening for the position of Customer Service Executive for Stryker India.

You would be working on Esskay Compuservices' payroll, but your job location and reporting would be with Stryker India.

Kindly go through the job description provided to you and go through the website of Stryker India and Esskay as well.

https://www.stryker.com/in/en/index.html

Company Introduction: Allow me to introduce our esteemed organization, Esskay Compuservices Pvt. Ltd.

We are an After-Sales Service organization, serving high-end equipment from global OEMs in India and the Middle East since 1992.Our services include installation, warranty support, maintenance contracts, repairs, and comprehensive service solutions. With head offices in Navi Mumbai, Noida, and Bengaluru, and repair centers across India, we’re known for delivering high-quality service and innovative solutions.

You can visit our website for more details: www.esskay.in

Pls find the detailed JD as following:

1. Registering service complaint/events and engineer assignment. Provide update to engineers as and when required.

2. Partnering with field & inhouse team for complete workflow & process improvements.

3. Coordinating with internal & external customer for correct inputs/approvals/process.

4. Checking daily sales dispatch and assigning installation call to engineers on daily/weekly basis. Requests need to be raised with proper documentation and check/process for any deviation.

5. Coordinating with logistics partner for reverse & forward pickup and share update with field team.

6. Create/Update/Assign/Re assign Preventive maintenance request to engineers.

7. Follow-up with Channel partner/ Authorized Service Providers/Engineers for Install Base update.

8. Data update in Salesforce/ERP system.

9. Prepare reports , workflow, as per metrics

10. Provide extended support as and when expected

11. Adhere to Stryker Quality Management System and act accordingly.

12. Adhere to Stryker guidelines & compliance.

13. Basic knowledge of Microsoft office.

14. Good Communication.

15. Enter a diverse portfolio of order types with high degree of accuracy

16. Verify and correct entitlement and serial number coverage

17. Assist in leading month end close

18. Willingness and ability to work extended work weeks/hrs

Thanks & Regards,

Sangram D

Executive- HR Recruiter

Mobile Number : +91 9004337149

Website: www.esskay.in / www.esskayiot.com / www.esskaygulf.com / www.esskay.qa

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