Ecommerce Operations Executive

Role Overview Position: Sr. E-commerce Executive– Snack Foods Location: Ahmedabad Salary: Competent. Reports to: Sales Head – Omni Channel Purpose: Support role to manage day-to-day e-commerce and marketplace operations for snack products so the Sales Head can focus on strategy, key accounts, and overall business growth. Key Responsibilities  Platform & Catalogue Management  List and maintain all snack SKUs (, RTF/RTE snacks, etc.) on Amazon, Flipkart, BigBasket, Blinkit, Zepto, Instamart, D2C website and related new entrants.  Ensure accurate titles, images, descriptions, nutritional info, FSSAI details, GST/HSN, combo details and pack sizes.  Regularly audit product pages, correct mismatches, and maintain category & keyword hygiene.  Pricing, Promotions & Visibility  Implement pricing, discounts, schemes, and combos as per selling strategy and trade calendar shared by Sales Head.  Set up coupons, deals, festival offers, “value packs” and snack bundles; track impact on sales and margin.  Coordinate basic ad campaigns (sponsored products, deals visibility) with agency or internal team.  Operations & Inventory Coordination  Coordinate with warehouse and logistics to ensure adequate stock availability across FCs and marketplaces.  Track fill rate, out-of-stock, expiry/near-expiry snacks, and returns; escalate issues quickly.  Maintain ASIN/SKU mapping, barcodes, packaging changes and ensure consistency across channels.  Ensure collection of indirect supply claims and submission to accounts and coordinate timely disbursal of Credit Notes as per timelines.  Reporting & Analytics  Prepare daily/weekly/monthly sales and inventory reports in Excel/Google Sheets.  Track top SKUs, non-moving SKUs, top cities, repeat orders, return reasons and rating trends.  Share simple, actionable insights with Sales Head (e.g., “run offer on XYZ flavour in West”, “reduce stock of slow-moving pack size”).  Brand Building & Content  Coordinate lifestyle images, snack-time usage shots, A+ content and banners with design/agency.  Keep brand stores and storefronts updated with latest snack ranges, new launches and seasonal campaigns.  Monitor reviews and ratings; reply to key reviews and route quality complaints internally.  Cross-Channel Support (MT/GT/HoReCa/Wholesale)  Provide portal-wise and city-wise data that can help GT and MT planning and schemes.  Support listing and visibility requirements of large modern trade chains’ e-commerce arms.  Help prepare simple decks or summaries for internal and distributor review meetings. Candidate Profile  Education  Graduate in any discipline; PG/MBA in Marketing/E-commerce preferred but not mandatory.  Experience  1–3 years of hands-on e-commerce / marketplace operations experience.  FMCG/snack/food category experience preferred; experience with at least 2–3 marketplaces (Amazon, Flipkart, BigBasket, Blinkit, Zepto, Swiggy Instamart, etc.).  Skills  Good Excel/Google Sheets skills (filters, lookups, pivots, basic charts).  Comfortable using seller/vendor panels for listings, pricing, inventory and reports.  Basic understanding of digital marketing metrics (traffic, conversion, ROAS) is an added plus.  Strong coordination and follow-up skills with internal teams, warehouses and platform managers.  Personal Attributes (resourceful and “handy”)  Ownership mindset: treats e-commerce as “own shop” and doesn’t wait for instructions for routine tasks.  Problem-solver: finds practical solutions when there are listing, logistics or pricing issues.  Detail-oriented, fast learner, comfortable with numbers and repetitive operational work.  Flexible to visit warehouse, distributors or modern trade stores in Ahmedabad when required. Reporting & KPIs  Reports to: Sales Head – Omni Channel as a competent deck hand.  Key KPIs:  Accuracy & completeness of listings.  Stock availability / out-of-stock incidents on key SKUs.  Category sales growth vs plan on each platform (supporting, not owning P&L).  Returns %, ratings & reviews health.  Timeliness and quality of MIS and action points.

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