Backend Coordination
Handle day-to-day backend and operational activities.
Maintain records, reports, quotations, invoices, purchase orders, and service documents.
Coordinate with sales, accounts, warehouse, production, and service teams.
Follow up on pending orders, deliveries, and customer requirements.
Prepare daily/weekly MIS reports and maintain data accurately.
Receive and register customer service complaints.
Coordinate with technicians for site visits and service schedules.
Prepare service/job cards and maintain service records.
Follow up with technicians and customers until complaints are closed.
Coordinate spare parts/tools required for service jobs.
Track AMC, warranty, installation, repair, and maintenance activities.
Prepare service reports and follow up on pending service cases.