Core Responsibilities
Operations Management Direct and coordinate import freight forwarding activities across air, ocean, and land transport, ensuring smooth execution from booking to final delivery.
Regulatory Compliance Guarantee adherence to international trade laws, customs regulations, tariffs, and port authority requirements, minimizing legal and financial risks.
Documentation Control Oversee preparation and accuracy of essential shipping documents including Bills of Lading (B/L), Air Waybills (AWB), commercial invoices, packing lists, and Certificates of Origin.
Carrier & Vendor Relations Build and maintain strong relationships with shipping lines, airlines, trucking companies, and overseas agents; negotiate competitive freight rates and service contracts.
Customs Coordination Work closely with customs brokers to expedite clearance, resolve duty disputes, and ensure correct HS-code classification and valuation.
Problem-Solving & Risk Mitigation Manage disruptions such as port strikes, shipment delays, demurrage, cargo damage, and routing challenges with proactive contingency planning.
Financial Oversight Monitor freight costs, surcharges, and billing accuracy; ensure timely payment cycles and cost efficiency in import operations.
Client Communication Provide regular shipment updates, resolve customer queries, and maintain high service standards to strengthen client trust and satisfaction.
Team Leadership Supervise import staff, assign responsibilities, and ensure compliance with company policies and performance standards.