A Naukri Group company
LoginHire Local Staff
A Naukri Group companyLoginHire Local Staff
15,000 - 20,000 /महीना
Cps Security Private Limited
सेक्टर 142, नोएडा
बैक ऑफिस / डेटा एंट्री में 1 - 2 वर्षो का अनुभव
Full Time
Key Responsibilities:
Customer Handling & Coordination 1. Handle customer queries, requests, and follow-ups professionally. 2. Maintain effective communication with customers to ensure satisfaction. 3. Coordinate with internal teams for timely resolution of customer concerns. 4. Team Monitoring & Support 1. Monitor daily activities and performance of team members. 2. Track attendance, productivity, and task completion status. 3. Ensure adherence to company processes, policies, and quality standards. 4. Assist management in identifying performance gaps and improvement opportunities. Record Maintenance & Documentation 1. Maintain accurate and up-to-date records of customers, operations, and team activities. 2. Prepare reports for management review. Required Qualifications 1. Graduate in any discipline. 2. 1–3 years of experience in Back Office Operations, Customer Service, Administration, or a similar role. 3. Proficiency in MS Excel, MS Word, and email communication. 4. Good communication and interpersonal skills. 5. Attention to detail and accuracy in documentation. Key Skills 1. Customer Handling 2. Team Monitoring 3. Data Entry & Documentation 4. Time Management 5. Problem Solving 6. Good Communication skill
