Key Responsibilities:
Client Communication and Management
Prepare professional quotations for potential and existing corporate clients
Draft and send clear, concise email communications
Manage client inquiries and provide timely responses
Maintain accurate client database and communication records
Technician Coordination
Search and identify qualified technicians for specific repair and maintenance tasks
Assign jobs to technicians based on location, expertise, and availability
Coordinate scheduling and logistics for service assignments
Track and monitor technician performance and job completion
Administrative and Documentation
Maintain detailed spreadsheets using MS Excel and Google Sheets
Create and update tracking documents for ongoing projects
Prepare weekly and monthly operational reports
Manage document filing and record-keeping systems
Operational Support
Handle day-to-day office administrative tasks
Assist in preparing invoices and tracking payment status
Support management with ad-hoc projects and reporting
Ensure smooth communication between internal teams and external stakeholders