IT Technician/Network Technician

Job Title: IT Support Executive

Location: BTM Layout, Bangalore

Experience: 2 - 3 Years

Salary: 22 - 25K

Note: a Two wheeler is Mandatory

Role Summary:

Looking for a proactive and skilled IT Support Executive to provide technical support across our corporate office, operations hub,

and 64 branches in Bengaluru South & East. The role involves hardware and networking, troubleshooting, printer configuration, software support, API integration assistance, branch/client, visits, and regular reporting. The candidate will also be responsible for assisting customers, and ensuring smooth IT operations across multiple touchpoints, Training Branch Managers & field staff.

Key Responsibilities:

• Install, configure, and troubleshoot desktops, laptops, printers, scanners, CCTV cameras, and

biometric devices

• Manage OS updates, licensed software, and ensure system compliance

• Handle network troubleshooting (LAN, Wi-Fi, routers, switches)

• Manage email accounts, access rights, and password resets

• Maintain IT asset inventory, system documentation, and access logs

• Coordinate with vendors for hardware procurement, repairs, and servicing

• Enforce IT security policies, including USB restrictions and phishing awareness

• Prepare periodic reports on incidents, resolutions, and system downtime

Additional Responsibilities:

• Ensure all branches follow defined IT SOPs

• Perform proactive system monitoring to minimize recurring issues

• Provide on-site technical support across branches when required

• Conduct training sessions for field staff on mobile applications and system usage

• Trouble shoot mobile app and software-related issues and communicate new feature updates

• Assist the Customer Care team with technical and software-related queries

• Support clients with API integration and validation requirements

• Raise Purchase Orders (POs) and ensure timely delivery of IT hardware

• Take up additional responsibilities as assigned by management

Requirements:

• Minimum 2 years of relevant experience.

• Knowledge of Hardware, Networking, API integration, and Printer configurations.

• Working knowledge of Microsoft Excel, including basics of formulas, VLOOKUP, and Pivot Tables.

• Good communication skills in English and Kannada.

• Strong problem-solving skills and ability to work independently.

• Willingness to travel across Bangalore South & East branches as required.

• Two wheeler is mandatory

• It is a Full Time Hardware / Network Engineer job for candidates with 2 - 4 years of experience.