Customer Acquisition:
Identify and approach potential customers for gold loan products.
Conduct field visits, cold calls, and door-to-door marketing.
Generate leads through various channels (walk-ins, referrals, etc.).
Loan Processing:
Guide customers through the gold loan application process.
Collect and verify required documents.
Ensure accurate gold appraisal and documentation.
Coordinate with credit and operations teams for smooth loan disbursal.
Sales Targets:
Achieve assigned sales targets for gold loan disbursement.
Promote cross-selling of other financial products when applicable.
Customer Relationship Management:
Build and maintain strong relationships with customers.
Provide post-disbursement support and address customer queries or concerns.
Compliance and Documentation:
Ensure KYC, AML, and RBI guidelines are strictly followed.
Maintain proper records of transactions and customer information.
Market Intelligence:
Monitor competitor activities, pricing, and market trends.
Provide feedback to management for product and process improvement.
Branch Support:
Support branch operations as needed during peak hours.
Ensure branch displays and gold loan promotional materials are in place.