Key Responsibilities:
1. Customer Verification
Conduct field visits to verify customer details (KYC, address, employment) as per company requirements.
Cross-check and validate documents submitted by customers.
Capture photographs and location coordinates as per verification protocols.
Ensure accurate and timely submission of verification reports.
Maintain a high level of integrity and data confidentiality during verification.
2. Collection
Visit customers with pending EMIs, loan installments, or other dues.
Remind customers of their payment obligations and provide multiple payment options.
Maintain records of collections made and update the system in real-time.
Provide receipts and ensure payments are deposited as per policy.
3. Recovery
Identify and contact defaulters in person to recover overdue payments.
Negotiate and resolve customer objections to facilitate repayment.
Escalate chronic defaulters or high-risk cases to the Recovery Manager or Legal Team.
Maintain professional conduct and adhere to RBI and company guidelines during recovery efforts.
Required Skills & Qualifications:
Minimum 10th / 12th pass; graduates preferred.
Proven experience in verification, collection, or recovery fieldwork.
Good communication and negotiation skills.
Basic smartphone handling and app usage (for verification and collection reports).
Two-wheeler and valid driving license mandatory.
Key Competencies:
Integrity and trustworthiness.
Self-motivated and target-oriented.
Ability to handle difficult conversations.
Knowledge of local geography and customer behavior.
Language fluency: [e.g., Hindi, English, and regional language].
Work Conditions:
Extensive field travel within assigned territory.
Timely reporting to office or supervisor as required.
Working hours: [e.g., 9 AM – 6 PM, flexible for fieldwork].