27 Email & Chat Process Executive Jobs in Mumbai

Employers added 21 new listings this month. There are over 25 Email Chat Process Executive jobs open in Mumbai right now, so demand for this role is emerging. Most of the hiring is for Customer Support and TeleCaller category. Most of the jobs are in Airoli, Thane West and Vashi. That is where most of the hiring happens right now. Most of these jobs are with companies in BPO, e-commerce, banking, telecom and insurance.

Email and chat process executives in Mumbai handle responding to customer emails, handling live chats, ticket logging and resolution follow-up. You will spend most of your day working with ticketing platforms, CRM and canned response libraries. This role is different because it is fully non-voice and measured on written response quality. You can expect almost all of these jobs to be work from office. With no experience, you can apply for most of these jobs. Once you reach 0-4 years, employers expect you to run a small team or a full process on your own.

Blue Breeze Tech Engineers, Leela Ghoda Group and The Paper Kite Company are hiring email and chat process executives in Mumbai right now. In all, 14 companies are hiring for this role. They come from BPO, e-commerce, banking, telecom and insurance. Big companies usually offer a fixed salary range and have two or three interview rounds, while smaller ones tend to hire faster and care more about what you can actually do. Read each job post before you apply.

Email and chat process executives in Mumbai usually earn between Rs 23,000 and Rs 34,000 a month. The middle of the range is about Rs 30,000. You get paid as a fixed salary plus performance incentives. The longer you stay and the bigger the company, the more you earn. Bring 10th pass and you clear the first hurdle. If you hold a graduate degree, the higher-paying roles become easier to land. Look out for incentives or a shift allowance, since these push your pay past the midpoint. Customer service certification can also help you earn more.

From this job, most people move up to senior and supervisory roles. Each step means running more of the work on your own inside Customer Support and TeleCaller. This typically comes from steady, reliable performance. Getting there starts with written clarity, typing speed and multi-chat handling, which is what employers hiring email and chat process executives in Mumbai check for first. They round it out by expecting patience, clear communication, active listening and multitasking. If this role does not fit, Team Leader, Hindi Telecaller and Quality Analyst are worth a look in Mumbai. These roles belong to the same Customer Support and TeleCaller group.

There are 26 Email Chat Process Executive jobs in Mumbai on Job Hai right now. Use the filters to narrow them down by salary, experience, locality and work mode. You can also set a job alert. We will tell you as soon as a new Email Chat Process Executive job opens in Mumbai.