Roles & Responsibilities
Manage and maintain accurate data, databases, spreadsheets and digital records on a regular basis.
Verify data, identify errors or inconsistencies and ensure timely corrections.
Organize and maintain physical and digital documents for easy access and retrieval.
Coordinate with internal teams to clarify data-related issues and ensure smooth information flow.
Prepare reports, summaries and MIS data as required for internal business operations.
Maintain confidentiality and security of sensitive company and customer information.
Manage and regularly update company LinkedIn, Instagram, Facebook and YouTube accounts.
Create and coordinate B2B social media content and support audience/community engagement.
Manage basic website and WordPress CMS activities, including content updates and page management.
Support SEO activities, landing page updates and inbound lead management.
Monitor digital enquiries and support the process of converting online leads into business opportunities.
Use AI tools such as ChatGPT, Gemini and AI-based content tools for business and marketing activities.
Assist in implementing AI chatbots and workflow automation using tools such as Zapier and Make.
Identify opportunities to improve existing digital processes and reduce repetitive manual work through automation.
Coordinate multiple digital and operational tasks while maintaining accuracy, quality and timely completion.
Stay updated with relevant digital marketing, AI and automation tools to improve overall business operations.