Voice Process Executive

Job Description – Voice Process Executive

Position: Voice Process Executive

Location: Gurugram

Job Type: Full-time

About the Role:

We are seeking enthusiastic and customer-focused professionals to join our team as Voice Process Executives. The ideal candidate will handle inbound and outbound calls, assist customers with queries, provide accurate information, and ensure a positive customer experience.

Key Responsibilities:

Handle inbound/outbound calls professionally and resolve customer queries.

Provide accurate product/service information to customers.

Maintain a high level of customer satisfaction through effective communication.

Record and update customer information in the database.

Meet daily/weekly call targets and service levels.

Escalate complex issues to the appropriate department when necessary.

Follow company policies, processes, and quality standards consistently.

Skills & Requirements:

Excellent communication skills in English.

Good listening and problem-solving skills.

Ability to work in a fast-paced environment.

Basic computer knowledge (MS Office, typing, CRM tools).

Flexibility to work in shifts (if required).

Minimum qualification: 12th pass / Graduate.

Prior experience in BPO/Voice Process will be an added advantage.

Perks & Benefits:

Competitive salary with performance incentives.

Training and skill development programs.

Career growth opportunities within the organization.

Friendly and professional work environment.

Contact Us | Prestige HR Consulting: hr3@prestigerecruiters.org

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Voice Process Executive job

1. What is the eligibility criteria to apply for this Voice Process Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹30000 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Voice Process Executive job?
   Ans: This Voice Process Executive job will have 6 working days.
4. Are there any charges applicable while applying or joining this Voice Process Executive job?
   Ans: No, there is no fee applicable for applying this Voice Process Executive job and during the employment with the company, i.e., PRESTIGE RECRUITERS (OPC) PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Voice Process Executive role?
   Ans: There is an immediate opening of 10 Voice Process Executive at PRESTIGE RECRUITERS (OPC) PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Voice Process Executive job?
   Ans: This Voice Process Executive job has Rotational Shift.