Customer Support Executive

Job Title: Customer Service Associate

Location: Gurugram

Experience: 0–3 years (Freshers can apply)

Industry: Retail / E-commerce / BPO / Logistics / Services

Role Overview

The Customer Service Associate will be responsible for interacting with customers through various channels (calls, emails, chat, in-person) to resolve queries, process requests, and ensure a positive experience. This role demands good communication, patience, and a customer-first mindset.

Key Responsibilities

Handle inbound and outbound calls, chats, and emails to support customers.

Assist customers with product information, order status, returns, and refunds.

Resolve complaints and escalate complex issues to seniors when required.

Record and update customer interactions in CRM/ERP systems.

Coordinate with internal teams such as logistics, sales, or technical support for query resolution.

Ensure timely resolution of issues within defined SLAs and TAT.

Maintain a high level of professionalism, empathy, and customer satisfaction.

Key Skills & Requirements

Graduate / Undergraduate (any discipline).

0–3 years of experience in customer service, BPO, call center, e-commerce, or retail (freshers welcome).

Excellent communication skills (verbal and written) in English & Hindi; knowledge of regional languages is an advantage.

Strong listening skills, patience, and problem-solving ability.

Computer literacy with MS Office, CRM tools, or ticketing software knowledge.

Ability to multitask and work under pressure.

Positive attitude, adaptability, and team player.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Customer Support Executive job

1. What is the eligibility criteria to apply for this Customer Support Executive job?
   Ans: The candidate should be Graduate and above and above with 6 months - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹14000 - ₹37500 per month that depends on your interview. It's a Full Time job in Gurgaon.
3. How many working days are there for this Customer Support Executive job?
   Ans: This Customer Support Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Support Executive job?
   Ans: No, there is no fee applicable for applying this Customer Support Executive job and during the employment with the company, i.e., Career Experts.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Support Executive role?
   Ans: There is an immediate opening of 5 Customer Support Executive at Career Experts
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Support Executive job?
   Ans: This Customer Support Executive job has Day Shift.