Voice Process Executive

15,000 - 18,000 /month

Ihrs India

Mahape, Navi Mumbai

0 - 1 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Job Highlights

Industry Type: Life Insurance

12th Pass and above

All genders

6 days working | Day Shift

Job Description

Role - Associate

Experience -Freshers to 6 months of experience

Location- Mahape, Navi Mumbai

(i) Inbound

Calls will be received on the inbound for the below broad queries:

• Service/Payment related queries

• Requests

• Complaints

• New / existing Product enquiries

• Miscellaneous 100 % of the queries to be addressed on call and all call interactions to be tagged in

the provided CRM.

All customer requests and complaints to be tagged in the provided CRM and relevant tickets to be

redirected to the respective internal departments for close looping.

(ii) E-mails: customers will email on service@bhartiaxa.com. Process to be followed is same as

Inbound.

(iii) Outbound:

• Out calling done for calls which have been abandoned on IVR Requests • Outcalling for service call

back requests received on Website

• Outcalling to customers whose unclaimed amount is lying with the company and needs to be

redeemed

• Outcalling to gather feedback on the experience of the customer after accessing services on

various touchpoints

• Ad-hoc service outcalling to customers basis business request

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Voice Process Executive job

What skills and experience do you need for this Voice Process Executive job?
Ans : To apply for this Voice Process Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-1 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Voice Process Executive job ranges between ₹15,000-₹18,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Voice Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Mahape, Mumbai.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Voice Process Executive job is open for both male and female candidates.
What are the key responsibilities of this Voice Process Executive job?
Ans : As a Voice Process Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Voice Process Executive job is located in Mahape, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution along with 0-1 years of experience is ideal for this Voice Process Executive job.
Why should you apply for this Voice Process Executive job?
Ans : This Voice Process Executive job offers a salary between ₹15,000-₹18,000 per month. This is a Full Time opportunity and has 25 openings available.