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Customer Support Voice Process Executive

salary 25,000 - 28,000 /month
company-logo
job companyHdfc Bank
job location turbhe, Navi Mumbai
job experience6 - 36 months Experience in Customer Support / TeleCaller
50 Openings
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: Banking
qualification
Graduate and above
gender
All genders
jobShift
6 days working | Day Shift
star
Job Benefits: PF
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Job Description

We are looking for a Voice Process Executive to join our team at HDFC BANK to handle customer calls, provide exceptional customer support and resolve queries related to Banking. The role offers an attractive in-hand salary of ₹25,000 - ₹28,000 and opportunities for growth.

Key Responsibilities:



  • Handle customer calls professionally and efficiently.

  • Address customer queries, resolve concerns and manage complaints.

  • Keep records of customer interactions and follow up when required.

  • Provide customers with accurate information to help resolve their issues.

  • Meet performance targets and work with other departments to manage complex issues.



Job Requirements:


The minimum qualification for this role is Graduate and 6 months - 3 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 3 years of experience.

More about this Customer Support Voice Process Executive job

  1. What skills and experience do you need for this Customer Support Voice Process Executive job?
    Ans : To apply for this Customer Support Voice Process Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-3 years of experience.
  2. What salary is offered for this Customer Support Voice Process Executive job?
    Ans : The salary for this Customer Support Voice Process Executive job ranges between ₹25,000-₹28,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Voice Process Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in turbhe, Mumbai.
  5. How many vacancies are there for this Customer Support Voice Process Executive job?
    Ans : There are 50 vacancies for this Customer Support Voice Process Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Voice Process Executive job is open for both male and female candidates.
  7. What does the role of Customer Support Voice Process Executive involve?
    Ans : As a Customer Support Voice Process Executive, your work will involve skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Voice Process Executive position is turbhe, Mumbai.
  9. Who is the right fit for this Customer Support Voice Process Executive job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-3 years of experience is the right fit for this Customer Support Voice Process Executive job.
  10. What makes this Customer Support Voice Process Executive job a good opportunity?
    Ans : This Customer Support Voice Process Executive job is a good opportunity as it offers a salary between ₹25,000-₹28,000 per month. This is a Full Time job and has 50 openings.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Benefits

PF

Skills Required

Computer Knowledge, Domestic Calling, Non-voice/Chat Process, Query Resolution

Shift

Day

Contract Job

No

Salary

₹ 25000 - ₹ 28000

English Proficiency

Yes

Contact Person

Muskan Mansoori

Interview Address

midc, turbhe, Mumbai
Posted 9 hours ago

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Job Hai > Jobs in Navi Mumbai > Customer Support / TeleCaller Jobs in Navi Mumbai > Voice Process Executive