Voice Process Executive

12,000 - 18,000 /month

Apna Solution

Thane West, Mumbai

0 - 4 years Experience in Customer Support / TeleCaller

50 Openings

Full Time/Part Time

Skills Required

Computer Knowledge

Domestic Calling

Job Highlights

Industry Type: Loan/ Credit Card

All Education levels

Females Only

6 days working | Day Shift

Job Description

We are looking for a Voice Process Executive to join our team at Apna Solution. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Loan/ Credit Card. The role offers ₹12000 - ₹18000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is below 10th and 0 - 4 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the day shift.

Other Details

It is a Both Customer Support / TeleCaller job for candidates with 0 - 4 years of experience.

More about this Voice Process Executive job

Can freshers or experienced candidates apply for this Voice Process Executive role?
Ans : Candidates who have All Education levels with 0-4 years of experience can apply for this Voice Process Executive role.
What is the salary and job type for this role?
Ans : The salary for this Voice Process Executive job ranges between ₹12,000-₹18,000 per month. This is a Both job.
What shift and timings does this job follow?
Ans : This Voice Process Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Who can apply for this job?
Ans : Candidates who have All Education levels with 0-4 years of experience can apply for this Voice Process Executive job. Only female candidates can apply.
What are the key responsibilities of this Voice Process Executive job?
Ans : As a Voice Process Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Voice Process Executive job is located in Thane West, Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling along with 0-4 years of experience is ideal for this Voice Process Executive job.
Why should you apply for this Voice Process Executive job?
Ans : This Voice Process Executive job offers a salary between ₹12,000-₹18,000 per month. This is a Both opportunity and has 50 openings available.