Key Responsibilities
Manage Inquiries: Handle incoming and outgoing customer interactions via calls in a professional and timely manner.
Problem Resolution: Listen to customer complaints, identify the root cause of their issues, and provide accurate, efficient solutions.
Documentation: Accurate log and track customer interactions, feedback, and details of actions taken in our database.
Education: Minimum qualification of [12th Pass / Graduate] in any stream.
Experience: [Freshers are welcome / 1–3 years of experience] in customer service.