We are looking for a Voice Process Agent to join our team at Sutherland. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to BPO. The role offers ₹18,000 - ₹35,000 and a dynamic environment with opportunities for growth.
Key Responsibilities:
Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates
Job Requirements:
The minimum qualification for this role is 12th Pass and 0 - 3 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 3 years of experience.
More about this Customer Support Voice Process Agent job
Can freshers or experienced candidates apply for this Customer Support Voice Process Agent role?
Ans : Candidates who have a 12th Pass and above qualification with 0-3 years of experience can apply for this Customer Support Voice Process Agent role.
What salary is offered for this Customer Support Voice Process Agent job?
Ans : The salary for this Customer Support Voice Process Agent job ranges between ₹18,000-₹35,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Voice Process Agent job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Airoli, Mumbai.
How many vacancies are there for this Customer Support Voice Process Agent job?
Ans : There are 98 vacancies for this Customer Support Voice Process Agent role.
Is this job open for all genders?
Ans : Yes, this Customer Support Voice Process Agent job is open for both male and female candidates.
What does the role of Customer Support Voice Process Agent involve?
Ans : As a Customer Support Voice Process Agent, your work will involve skills like International Calling, Query Resolution. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Customer Support Voice Process Agent position is Airoli, Mumbai.
Who is the right fit for this Customer Support Voice Process Agent job?
Ans : A candidate having skills like International Calling, Query Resolution with 0-3 years of experience is the right fit for this Customer Support Voice Process Agent job.
What makes this Customer Support Voice Process Agent job a good opportunity?
Ans : This Customer Support Voice Process Agent job is a good opportunity as it offers a salary between ₹18,000-₹35,000 per month. This is a Full Time job and has 98 openings.
A Naukri Group company
LoginHire Local Staff
18,000 - 35,000 /month
Sutherland
Airoli, Mumbai
0 - 3 years Experience in Customer Support / TeleCaller
Full Time
