Voice Process Agent

15,000 - 32,500 /month

Startek

Jogeshwari (East), Mumbai

0 - 6 years Experience in Customer Support / TeleCaller

Replies in 24hrs

88 Openings

Full Time

Skills Required

Domestic Calling

International Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

6 days working | Rotational Shift

Job Benefits: Insurance, PF, Medical Benefits

Job Description

We are looking for a Voice Process Agent to join our team at Tech Mahindra to handle customer calls, provide exceptional customer support and resolve queries related to BPO. The role offers an attractive in-hand salary of ₹15000 - ₹32500 and opportunities for growth.

Key Responsibilities:

Handle customer calls professionally and efficiently.

Address customer queries, resolve concerns and manage complaints.

Keep records of customer interactions and follow up when required.

Provide customers with accurate information to help resolve their issues.

Meet performance targets and work with other departments to manage complex issues.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 6 years of experience. You will be responsible for addressing customer queries, solving complaints and escalating complex issues when necessary. The candidate should be comfortable with 6 days working during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 6 years of experience.

More about this Voice Process Agent job

Can freshers or experienced candidates apply for this Voice Process Agent role?
Ans : Candidates who have a 12th Pass and above qualification with 0-6 years of experience can apply for this Voice Process Agent role.
What is the salary and job type for this role?
Ans : The salary for this Voice Process Agent job ranges between ₹15,000-₹32,500 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Voice Process Agent job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Jogeshwari (East), Mumbai.
How many openings are available for this position?
Ans : There are 88 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Voice Process Agent job is open for both male and female candidates.
What are the key responsibilities of this Voice Process Agent job?
Ans : As a Voice Process Agent, key responsibilities include skills like Domestic Calling, International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Voice Process Agent job is located in Jogeshwari (East), Mumbai.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling, International Calling along with 0-6 years of experience is ideal for this Voice Process Agent job.
Why should you apply for this Voice Process Agent job?
Ans : This Voice Process Agent job offers a salary between ₹15,000-₹32,500 per month. This is a Full Time opportunity and has 88 openings available.