Voice Process Agent

20,000 - 22,000 /month

Hire My Assistants Kpo Llp

Goregaon (West), Mumbai

6 - 48 months Experience in Customer Support / TeleCaller

2 Openings

Full Time

Skills Required

Computer Knowledge

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: BPO

12th Pass and above

Males Only

5 days working | Night Shift

Job Benefits: PF

Job Description

Job Summary: Voice Process (Blended) - USA Process

We are looking for a dynamic and customer-focused Voice Process Executive to join our support team. The role involves handling inbound calls with customers, addressing their queries, resolving complaints, and providing excellent customer service. The ideal candidate will have strong communication skills, be able to handle high-pressure situations, and ensure a positive experience for every customer.

Key Responsibilities:

• Handle inbound customer calls in a professional and courteous manner.

• Respond to customer inquiries and provide accurate product/service information.

• Troubleshoot and resolve customer issues, escalating complex issues as needed.

• Process orders, forms, and applications during calls.

• Document call details, customer interactions, and issues in the CRM system.

• Follow up with customers to ensure their concerns are addressed.

• Meet or exceed key performance metrics, including call handling time, first call resolution, and customer satisfaction scores.

• Adhere to company guidelines and maintain call quality standards.

• Provide feedback on recurring customer issues to help improve processes and service offering.

Work Schedule: Monday to Friday | Fixed Off on Saturdays and Sundays.

Night Shift Timings - 7:00 PM - 4:00 AM

Company Profile:-

Hire My Assistants provides virtual assistant services from India, with our offices in Mumbai and Virginia. We offer remote personal and executive assistant services across customer support, chat support, and administrative functions.

Website: www.hiremyassistants.com

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 4 years of experience.

More about this Voice Process Agent job

What skills and experience do you need for this Voice Process Agent job?
Ans : To apply for this Voice Process Agent job, candidates should have skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process along with 1-4 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Voice Process Agent job ranges between ₹20,000-₹22,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Voice Process Agent job follows a Night shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Goregaon (West), Mumbai.
How many vacancies are there for this Voice Process Agent job?
Ans : There are 2 vacancies for this Voice Process Agent role.
Which candidates are eligible to apply?
Ans : Candidates with a 12th Pass and above qualification and 1-4 years of experience are eligible to apply for this Voice Process Agent role. Only male candidates are eligible.
What are the key responsibilities of this Voice Process Agent job?
Ans : As a Voice Process Agent, key responsibilities include skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Voice Process Agent position is Goregaon (West), Mumbai.
Who is the right fit for this Voice Process Agent job?
Ans : A candidate having skills like Computer Knowledge, International Calling, Query Resolution, Non-voice/Chat Process with 1-4 years of experience is the right fit for this Voice Process Agent job.
What makes this Voice Process Agent job a good opportunity?
Ans : This Voice Process Agent job is a good opportunity as it offers a salary between ₹20,000-₹22,000 per month. This is a Full Time job and has 2 openings.