Voice & Non-Voice Customer Support Executive

10,000 - 15,000 /month

Try Consultancy

BRS Nagar, Ludhiana

Freshers in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

International Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

Industry Type: Software & IT Services

12th Pass and above

Females Only

09:00 AM - 06:00 PM | 5 days working | Rotational Shift

Job Description

We are looking for a Voice & Non-Voice Customer Support Executive to join our team at Try Consultancy. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to Software & IT Services. The role offers ₹ 10,000 - ₹ 15,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

Handle customer calls in a professional and efficient manner
Address customer queries, concerns, and complaints with a problem-solving approach
Maintain accurate records of customer interactions and follow-ups
Provide timely and relevant information to customers to resolve their issues
Work collaboratively with other teams to escalate and resolve complex issues
Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and candidate must be a fresher. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 5 days working week during the Rotational shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Voice & Non-Voice Customer Support Executive job

What skills and experience do you need for this Voice & Non-Voice Customer Support Executive job?
Ans : To apply for this Voice & Non-Voice Customer Support Executive job, candidates should have skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along.
How much can you earn in this position?
Ans : You can earn between ₹10,000-₹15,000 per month in this Voice & Non-Voice Customer Support Executive position.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Customer Support Executive job follows a Rotational shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in BRS Nagar, Ludhiana.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Who can apply for this job?
Ans : Candidates who have a 12th Pass and above qualification can apply for this Voice & Non-Voice Customer Support Executive role. No prior experience is required.
What work will you do in this role?
Ans : As a Voice & Non-Voice Customer Support Executive, you will work on skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process.
Where is this job located?
Ans : This Voice & Non-Voice Customer Support Executive job is located in BRS Nagar, Ludhiana.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Domestic Calling, International Calling, Query Resolution, Non-voice/Chat Process along is ideal for this Voice & Non-Voice Customer Support Executive job.
Why should you apply for this Voice & Non-Voice Customer Support Executive job?
Ans : This Voice & Non-Voice Customer Support Executive job offers a salary between ₹10,000-₹15,000 per month. This is a Full Time opportunity and has 5 openings available.