What qualifications and experience are required for this Voice & Non-Voice Customer Support Executive position?

Candidates should have a Graduate and above qualification with 1-6 years of experience.

What is the salary and job type for this role?

The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹20,000-₹30,000 per month. This is a Full Time job.

What shift and timings does this job follow?

This Voice & Non-Voice Customer Support Executive job follows a Day shift.

Do you need to visit the office for this job?

Yes, candidates need to visit the office and work from the location in Andheri (East), Mumbai.

How many vacancies are there for this Voice & Non-Voice Customer Support Executive job?

There are 2 vacancies for this Voice & Non-Voice Customer Support Executive role.

Is this job open for all genders?

Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.

What is the job location for this position?

The job location for this Voice & Non-Voice Customer Support Executive position is Andheri (East), Mumbai.

What makes this Voice & Non-Voice Customer Support Executive job a good opportunity?

This Voice & Non-Voice Customer Support Executive job is a good opportunity as it offers a salary between ₹20,000-₹30,000 per month. This is a Full Time job and has 2 openings.

Voice & Non-Voice Customer Support Executive

20,000 - 30,000 /month

Task Staffing Solutions Private Limited

Andheri (East), Mumbai

1 - 6 years Experience in Customer Support / TeleCaller

2 Openings

Full Time

Job Highlights

Graduate and above

All genders

6 days working | Day Shift

Job Description

Customer Support Specialist for Retail Sports Brand(Voice & Chat Process)

Key Responsibilities

● Blended Voice Operations: Manage inbound customer support calls (order tracking, cancellation and refund, exchange, sizing advice, returns) and execute strategic outbound calls (address verification, high-value COD order confirmations, customer loyalty outreach).

● Problem Identification & Resolution: Actively listen to pinpoint customer concerns accurately. Resolve issues on the spot wherever possible using technical accuracy and deep empathy.

● End-to-End Ownership: Own customer issues from the first ring until absolute closure. Coordinate seamlessly and follow up aggressively with internal teams to ensure proper resolution with customer satisfaction.

● CRM & System Hygiene: Ensure meticulous documentation and data hygiene by accurately logging call dispositions, customer touchpoints, and detailed case notes in the system immediately following every interaction.

● Multi-channel Support: Assist customers queries regarding both our online e-commerce marketplace and our physical retail store.

● Brand Ambassadorship: Act as a knowledgeable advisor on sports gear and apparel, guiding customers toward the right products when they seek expert advice.

What We Are Looking For

· Background: 1 to 3 years of solid experience in customer support, helpdesk, or customer success facing retail, e-commerce, online marketplaces, or lifestyle/sports brands.

· Language & Communication: Exceptional verbal and written communication skills. Fluency in English and Hindi is mandatory (knowledge of a third language is a major plus). Ability to remain calm, professional, and empathetic under pressure.

· Problem-Solving Mindset: A proactive 'get it done' attitude with sharp critical thinking to resolve complex delivery, refund, or product issues.

· Tech-Savvy: Comfortable learning and navigating cloud telephony systems, basic helpdesks/ticketing tools, and e-commerce backends.

· Sports Enthusiast (Big Plus): A personal passion for sports, fitness, or active lifestyles is highly valued, as you will be talking to athletes and sports enthusiasts all day!

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Voice & Non-Voice Customer Support Executive job

What qualifications and experience are required for this Voice & Non-Voice Customer Support Executive position?
Ans : Candidates should have a Graduate and above qualification with 1-6 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Voice & Non-Voice Customer Support Executive job ranges between ₹20,000-₹30,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Voice & Non-Voice Customer Support Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Andheri (East), Mumbai.
How many vacancies are there for this Voice & Non-Voice Customer Support Executive job?
Ans : There are 2 vacancies for this Voice & Non-Voice Customer Support Executive role.
Is this job open for all genders?
Ans : Yes, this Voice & Non-Voice Customer Support Executive job is open for both male and female candidates.
What is the job location for this position?
Ans : The job location for this Voice & Non-Voice Customer Support Executive position is Andheri (East), Mumbai.
What makes this Voice & Non-Voice Customer Support Executive job a good opportunity?
Ans : This Voice & Non-Voice Customer Support Executive job is a good opportunity as it offers a salary between ₹20,000-₹30,000 per month. This is a Full Time job and has 2 openings.