Voice & Non-Voice Customer Support Executive

Job Description – Customer Support Executive (Calling + Excel)

Industry: Customer Service / Operations
Experience: 6 Months – 4 Years
Qualification: Graduate in Any Discipline
Gender: Male Candidates Only
Age Criteria: 25 Years & Above
Salary: ₹18,000–₹23,000 per month
Working Days: Monday to Friday
Saturday: Alternate Saturdays Off
Working Hours: 9:30 AM – 6:30 PM

Job Summary

We are looking for a responsible and customer-oriented Customer Support Executive to handle customer interactions, resolve queries, maintain customer records, and manage reporting activities using MS Excel.

Key Responsibilities

• Handle incoming and outgoing customer calls.

• Respond to customer queries and provide appropriate solutions.

• Maintain and update customer databases.

• Follow up with customers whenever required.

• Prepare and maintain reports using MS Excel.

• Coordinate with internal teams to resolve customer-related issues.

• Ensure proper documentation and customer satisfaction.

• Maintain accurate records of customer interactions and follow-ups.

Required Skills & Qualifications

• Graduate in any discipline.

• 6 months to 4 years of experience in customer support or a similar role.

• Freshers can also apply.

• Good verbal communication and interpersonal skills.

• Basic to intermediate knowledge of MS Excel.

• Knowledge of data entry, sorting, filtering, basic formulas, and report preparation.

• Good telephone etiquette and customer-handling skills.

• Problem-solving abilities and basic computer knowledge.

Ideal Candidate Profile

A customer-focused individual with good communication skills, basic Excel knowledge, and the ability to manage customer queries and follow-ups efficiently.

Compensation: ₹18,000–₹23,000 per month, depending on experience and skills.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 5 years of experience.