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Customer Support Voice & Non-Voice Call Center Agent

salary 25,000 - 40,000 /month
company-logo
job companyGrowthedge Recruiters
job location Kalyan (West), Mumbai
job experience1 - 2 years Experience in Customer Support / TeleCaller
5 Openings
full_time Full Time

Job Highlights

sales
Industry Type: BPO
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Rotational Shift
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Job Description

We are looking for a Voice & Non-Voice Call Center Agent to join our team at Growthedge Recruiters. The role offers ₹25,000 - ₹40,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:



  • Manage incoming and outgoing calls in a professional manner.

  • Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

  • Log customer interactions and track follow-ups.

  • Offer timely and relevant solutions to resolve customer issues.

  • Collaborate with team members to escalate and address more complex concerns.

  • Meet key performance metrics including call handling time, customer satisfaction and resolution rates.



Job Requirements:


The minimum qualification for this role is 12th Pass and 1 - 2 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Rotational shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Customer Support Voice & Non-Voice Call Center Agent job

  1. What are the eligibility criteria for this Customer Support Voice & Non-Voice Call Center Agent job?
    Ans : Candidates should have a 12th Pass and above qualification with 1-2 years of experience for this Customer Support Voice & Non-Voice Call Center Agent job offered by Growthedge Recruiters in Kalyan (West), Mumbai.
  2. What salary is offered for this Customer Support Voice & Non-Voice Call Center Agent job?
    Ans : The salary for this Customer Support Voice & Non-Voice Call Center Agent job ranges between ₹25,000-₹40,000 per month.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Voice & Non-Voice Call Center Agent job follows a Rotational shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Kalyan (West), Mumbai.
  5. How many openings are available for this position?
    Ans : There are 5 openings available for this position.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Voice & Non-Voice Call Center Agent job is open for both male and female candidates.
  7. Where is this job located?
    Ans : This Customer Support Voice & Non-Voice Call Center Agent job is located in Kalyan (West), Mumbai.
  8. Why should you apply for this Customer Support Voice & Non-Voice Call Center Agent job?
    Ans : This Customer Support Voice & Non-Voice Call Center Agent job offers a salary between ₹25,000-₹40,000 per month. This is a Full Time opportunity and has 5 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Shift

Rotational

Contract Job

No

Salary

₹ 25000 - ₹ 40000

Contact Person

Jatin

Interview Address

kalyan, Kalyan (West), Mumbai
Posted 4 hours ago

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