Telephone Operator

• A Telephone Operator manages incoming and outgoing calls for an organization, acting as a crucial communication link. Key responsibilities include operating a telephone console, answering calls, directing them to the correct departments or individuals, providing information, taking messages, and handling emergency communications. Essential skills for the role are strong communication, multitasking, computer literacy, and a customer-focused attitude.
• Key Responsibilities
• Call Management: Operate an electronic telephone console to answer, screen, and route incoming calls, as well as make outgoing calls when needed.
• Information & Assistance: Provide callers with information about the company's services and direct them to the appropriate resources or personnel.
• Message Taking: Accurately take and deliver messages for staff members.
• Emergency Response: Respond to and handle emergency calls according to established protocols.
• Call Logging: Maintain detailed and accurate logs of outgoing calls.
• Customer Service: Offer professional and courteous assistance to callers, ensuring a positive interaction with the organization.
• Administrative Support: Perform other administrative tasks such as data entry and maintaining directories.
• Required Skills & Qualifications
• Communication Skills: Excellent verbal communication and interpersonal skills are essential.
• Multitasking: The ability to handle multiple calls and tasks simultaneously is vital.
• Technical Proficiency: Familiarity with telephone systems, switchboards, and basic computer software (like Microsoft Office) is necessary.
• Organizational Knowledge: A thorough understanding of the organization's structure and services is important to effectively direct calls.
• Professional Demeanor: A calm, attentive, and respectful manner, especially during stressful situations.
• Work Environments
• Telephone operators are employed across various industries, including:
• Healthcare: Hospitals and clinics
• Hospitality: Hotels and resorts
• Corporate: Business offices and government agencies
• Call Centers: Organizations focused on customer support

• It is a Full Time Customer Support / TeleCaller job for candidates with Freshers.

More about this Telephone Operator job

1. What is the eligibility criteria to apply for this Telephone Operator job?
   Ans: The candidate should be All Education levels and above with Freshers of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹22000 - ₹29500 per month that depends on your interview. It's a Full Time job in Chennai.
3. How many working days are there for this Telephone Operator job?
   Ans: This Telephone Operator job will have 5 working days.
4. Are there any charges applicable while applying or joining this Telephone Operator job?
   Ans: No, there is no fee applicable for applying this Telephone Operator job and during the employment with the company, i.e., Imarque Solutions Private Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telephone Operator role?
   Ans: There is an immediate opening of 25 Telephone Operator at Imarque Solutions Private Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telephone Operator job?
   Ans: This Telephone Operator job has Day Shift.