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Telecalling Team Leader

salary 15,000 - 18,000 /month
company-logo
job companyShiv Gouri Saree
job location Ring Road, Surat
job experience6 - 12 months Experience in Customer Support / TeleCaller
Replies in 24hrs
1 Opening
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling
Query Resolution
Non-voice/Chat Process

Job Highlights

sales
Industry Type: B2B Sales
qualification
12th Pass and above
gender
Males Only
jobShift
09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Description

We are looking for a Telecalling Team Leader to join our team at Shiv Gouri Saree. This role involves handling calls, providing exceptional customer support, and addressing queries and concerns related to B2B Sales. The role offers ₹ 15,000 - ₹ 18,000 and a dynamic environment with opportunities for growth.

Key Responsibilities:

  • Handle customer calls in a professional and efficient manner
  • Address customer queries, concerns, and complaints with a problem-solving approach
  • Maintain accurate records of customer interactions and follow-ups
  • Provide timely and relevant information to customers to resolve their issues
  • Work collaboratively with other teams to escalate and resolve complex issues
  • Meet performance targets, including call handling time, customer satisfaction, and issue resolution rates

Job Requirements:

The minimum qualification for this role is 12th Pass and 0.5 - 1 years of experience. You will be responsible for resolving customer complaints, offering relevant information, and escalating complex issues to the appropriate department when necessary. Candidates must be open to a 6 days working week during the Day shift.

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Telecalling Team Leader job

  1. What skills and experience do you need for this Telecalling Team Leader job?
    Ans : To apply for this Telecalling Team Leader job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-1 years of experience.
  2. What is the salary and job type for this role?
    Ans : The salary for this Telecalling Team Leader job ranges between ₹15,000-₹18,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Telecalling Team Leader job follows a Day shift with timings from 09:00 AM - 06:00 PM.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Ring Road, Surat.
  5. How many openings are available for this position?
    Ans : There is 1 opening available for this position.
  6. Who can apply for this job?
    Ans : Candidates who have a 12th Pass and above qualification with 1-1 years of experience can apply for this Telecalling Team Leader job. Only male candidates can apply.
  7. What are the key responsibilities of this Telecalling Team Leader job?
    Ans : As a Telecalling Team Leader, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
  8. Where is this job located?
    Ans : This Telecalling Team Leader job is located in Ring Road, Surat.
  9. What kind of candidate is ideal for this job?
    Ans : A candidate with skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-1 years of experience is ideal for this Telecalling Team Leader job.
  10. Why should you apply for this Telecalling Team Leader job?
    Ans : This Telecalling Team Leader job offers a salary between ₹15,000-₹18,000 per month. This is a Full Time opportunity and has 1 openings available.
Candidates can call HR for more info.
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Other Details

Incentives

No

No. Of Working Days

6

Skills Required

Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 18000

Contact Person

Abhishek Agarwal

Interview Address

House No: 4 Rathi Palace Opp India Market, Ring Road, Surat
Posted a day ago
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