Telecalling Team Leader

7,000 - 10,000 /month

Rl Consumer Services Private Limited

Sodepur, Kolkata

1 - 6+ years Experience in Customer Support / TeleCaller

10 Openings

Full Time

Skills Required

Computer Knowledge

Domestic Calling

Query Resolution

Non-voice/Chat Process

Job Highlights

All Education levels

All genders

6 days working | Flexible Shift

Job Benefits: Medical Benefits

Job Description

We are looking for a Telecalling Team Leader to join our team at Rl Consumer Services Private Limited. The role offers ₹7,000 - ₹10,000 and involves managing customer calls, delivering outstanding customer service related to services. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.

Respond to customer inquiries, complaints and concerns with a problem-solving mindset.

Log customer interactions and track follow-ups.

Offer timely and relevant solutions to resolve customer issues.

Collaborate with team members to escalate and address more complex concerns.

Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is below 10th and 1 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Flexible shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Telecalling Team Leader job

What skills and experience do you need for this Telecalling Team Leader job?
Ans : To apply for this Telecalling Team Leader job, candidates should have skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process along with 1-7 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Telecalling Team Leader job ranges between ₹7,000-₹10,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Telecalling Team Leader job follows a Flexible shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Sodepur, Kolkata.
How many vacancies are there for this Telecalling Team Leader job?
Ans : There are 10 vacancies for this Telecalling Team Leader role.
Is this job open for all genders?
Ans : Yes, this Telecalling Team Leader job is open for both male and female candidates.
What are the key responsibilities of this Telecalling Team Leader job?
Ans : As a Telecalling Team Leader, key responsibilities include skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process. This role is part of Customer Support / TeleCaller category.
What is the job location for this position?
Ans : The job location for this Telecalling Team Leader position is Sodepur, Kolkata.
Who is the right fit for this Telecalling Team Leader job?
Ans : A candidate having skills like Computer Knowledge, Domestic Calling, Query Resolution, Non-voice/Chat Process with 1-7 years of experience is the right fit for this Telecalling Team Leader job.
What makes this Telecalling Team Leader job a good opportunity?
Ans : This Telecalling Team Leader job is a good opportunity as it offers a salary between ₹7,000-₹10,000 per month. This is a Full Time job and has 10 openings.