Telecalling Team Leader

Role Overview

The Customer Care Team Leader (TL) will lead, supervise, and motivate a team of customer care executives/agents. This role ensures timely resolution of client queries, smooth service coordination, escalations handling, and delivery of superior customer experience

Key Responsibilities

Team Leadership

• Lead, mentor, and monitor a team of customer care executives.

• Allocate daily tasks, track performance, and ensure SLAs are met.

• Conduct regular training/coaching sessions to improve communication and service quality.

Customer Handling & Escalation

• Act as first-level escalation point for unresolved customer complaints.

• Ensure professional, empathetic, and timely handling of customer queries.

• Monitor call/chat/email quality and ensure standard scripts/policies are followed.

Operations & Process Management

• Coordinate with Sales, HR, and Operations teams for smooth onboarding/replacement of caregivers.

• Maintain logs of escalations, complaints, and resolutions for internal review.

• Assist in developing customer care SOPs and escalation matrix.

Performance Monitoring & Reporting

• Track KPIs: response time, resolution time, customer satisfaction, and NPS.

• Prepare daily/weekly MIS reports for management review.

• Analyze customer feedback and suggest process improvements.

• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.

More about this Telecalling Team Leader job

1. What is the eligibility criteria to apply for this Telecalling Team Leader job?
   Ans: The candidate should be Graduate and above and above with 6 months - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹18000 - ₹22000 per month + Incentives that depends on your interview. It's a Full Time job in Bangalore.
3. How many working days are there for this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecalling Team Leader job?
   Ans: No, there is no fee applicable for applying this Telecalling Team Leader job and during the employment with the company, i.e., NKA HOME HEALTH CARE SERVICES LLP.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecalling Team Leader role?
   Ans: There is an immediate opening of 5 Telecalling Team Leader at NKA HOME HEALTH CARE SERVICES LLP
7. Who can apply for this job?
   Ans: Only Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecalling Team Leader job?
   Ans: This Telecalling Team Leader job has Day Shift.