Customer Support Telecalling Team Leader

25,000 - 35,000 /month

Hdfc Life

Gariahat, Kolkata

0 - 1 years Experience in Customer Support / TeleCaller

25 Openings

Full Time

Job Highlights

Industry Type: Life Insurance

12th Pass and above

All genders

5 days working | Day Shift

Job Description

We are looking for a Telecalling Team Leader to join our team at Hdfc Life. The role offers ₹25000 - ₹35000 and involves managing customer calls, delivering outstanding customer service related to Life Insurance. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 0 - 1 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 5 days working week during the day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 0 - 1 years of experience.

More about this Customer Support Telecalling Team Leader job

Can freshers or experienced candidates apply for this Customer Support Telecalling Team Leader role?
Ans : Candidates who have a 12th Pass and above qualification with 0-1 years of experience can apply for this Customer Support Telecalling Team Leader role.
What salary is offered for this Customer Support Telecalling Team Leader job?
Ans : The salary for this Customer Support Telecalling Team Leader job ranges between ₹25,000-₹35,000 per month.
What shift and timings does this job follow?
Ans : This Customer Support Telecalling Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Gariahat, Kolkata.
How many openings are available for this position?
Ans : There are 25 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Telecalling Team Leader job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support Telecalling Team Leader job is located in Gariahat, Kolkata.
Why should you apply for this Customer Support Telecalling Team Leader job?
Ans : This Customer Support Telecalling Team Leader job offers a salary between ₹25,000-₹35,000 per month. This is a Full Time opportunity and has 25 openings available.