Telecalling Team Leader

30,000 - 40,000 /month

Debtcare

Bellandur, Bangalore

1 - 4 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Skills Required

Computer Knowledge

Job Highlights

Languages: Hindi, Kannada

Graduate and above

All genders

6 days working | Day Shift

Job Description

A Collection Team Lead drives revenue recovery by supervising agents, setting KPIs, and ensuring regulatory compliance. Key responsibilities include negotiating high-value debts, monitoring daily performance, and providing training. Ideal candidates possess 3-5 years of experience in collections, strong leadership skills, and expertise in banking or financial services.

Expertia AI +4

Key Responsibilities

Performance Management: Set daily/monthly targets for agents, monitor call quality, and ensure team adherence to KPIs (e.g., recovery rates).
Team Leadership & Training: Lead, motivate, and mentor a team of collectors, providing feedback and professional development.
Debt Recovery & Negotiation: Handle escalated customer accounts, negotiate payment plans, and resolve complex disputes.
Compliance & Risk: Ensure all collection activities adhere to legal regulations and company policies.
Reporting: Analyze data and prepare reports on portfolio delinquency, bucket management, and team productivity.
Expertia AI +7

Candidate Profile

Experience: 3+ years in collections (preferably in banking/BPO) with previous supervisory experience.
Skills: Strong negotiation and persuasion skills, analytical thinking, proficiency in MS Excel and CRM software.
Education: Bachelor’s degree in Business, Finance, or a related field.
Expertia AI +4

Key Metrics

Collection Percentage
Net Flow/Delinquency rates
Average Handling Time (AHT) / Productivity
Customer Satisfaction Score (CSAT).

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Telecalling Team Leader job

Who is eligible to apply for this Telecalling Team Leader job at Debtcare?
Ans : Candidates should have a Graduate and above qualification and skills like Computer Knowledge for this Telecalling Team Leader job offered by Debtcare.
How much can you earn in this position?
Ans : You can earn between ₹30,000-₹40,000 per month in this Telecalling Team Leader position.
What shift and timings does this job follow?
Ans : This Telecalling Team Leader job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Bellandur, Bangalore.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Telecalling Team Leader job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Telecalling Team Leader, you will work on skills like Computer Knowledge.
Where is this job located?
Ans : This Telecalling Team Leader job is located in Bellandur, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge along with 1-4 years of experience is ideal for this Telecalling Team Leader job.
Why should you apply for this Telecalling Team Leader job?
Ans : This Telecalling Team Leader job offers a salary between ₹30,000-₹40,000 per month. This is a Full Time opportunity and has 5 openings available.