We are looking for a Social media escalation to join our team at Bpo. The role offers ₹45,000 - ₹50,000 and involves managing customer calls, delivering outstanding customer service related to BPO. Join us for a great work environment with various opportunities for career growth.
Key Responsibilities:
Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.
Job Requirements:
The minimum qualification for this role is 12th Pass and 1 - 5 years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.
Other Details
It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.
More about this Social Media Escalation job
What qualifications and experience are required for this Social Media Escalation position?
Ans : Candidates should have a 12th Pass and above qualification with 1-5 years of experience and skills like Domestic Calling.
What is the salary and job type for this role?
Ans : The salary for this Social Media Escalation job ranges between ₹45,000-₹50,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Social Media Escalation job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Koramangala, Bangalore.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Social Media Escalation job is open for both male and female candidates.
What are the key responsibilities of this Social Media Escalation job?
Ans : As a Social Media Escalation, key responsibilities include skills like Domestic Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Social Media Escalation job is located in Koramangala, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Domestic Calling along with 1-5 years of experience is ideal for this Social Media Escalation job.
Why should you apply for this Social Media Escalation job?
Ans : This Social Media Escalation job offers a salary between ₹45,000-₹50,000 per month. This is a Full Time opportunity and has 50 openings available.
A Naukri Group company
LoginHire Local Staff
45,000 - 50,000 /month
Bpo
Koramangala, Bangalore
1 - 5 years Experience in Customer Support / TeleCaller
Full Time
