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Customer Support Telecalling Executive

salary 15,000 - 35,000 /month*
company-logo
job companySv Business Solution
job location Rajaji Nagar, Bangalore
incentive₹10,000 incentives included
job experience6 - 12 months Experience in Customer Support / TeleCaller
20 Openings
Incentives included
full_time Full Time

Skills Required

Computer Knowledge
Domestic Calling

Job Highlights

sales
Industry Type: Loan/ Credit Card
sales
Languages: Telugu, Kannada
qualification
12th Pass and above
gender
All genders
jobShift
6 days working | Day Shift
star
Internet Connection, Laptop/Desktop, PAN Card, Aadhar Card, Bank Account, DRA Certificate
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Job Description

About The Role:

We are looking for experienced Telecallers for Loan Recovery / Debt Collection. The candidate will be responsible for calling customers with overdue EMI / outstanding dues and ensuring timely recovery through regular follow-ups.Key Responsibilities:Call customers with overdue Personal Loan, Credit Card, Two-Wheeler Loan, Home Loan, Business Loan duesFollow up on EMI bounce, DPD buckets - 0-30, 30-60, 60-90, 90+ DPDNegotiate and convince customers for payment and promise-to-pay (PTP)Update call disposition, PTP date, and payment details in CRM / Excel dailySend payment links, SMS, WhatsApp reminders to customersHandle inbound / outbound calls - 150-200 calls per dayAchieve daily / monthly collection targetsCoordinate with field team for field visit cases if requiredFollow RBI guidelines and maintain professional, polite behaviour on calls - No harassmentRequired Skills & Experience:Mandatory: 6 months+ experience in Loan Recovery / Debt Collection / Telecalling for Bank / NBFC / Collection AgencyExperience in Personal Loan, Credit Card, Auto Loan recovery preferredGood knowledge of DPD, Bucket, PTP, Settlement, ForeclosureExcellent communication in Kannada + Hindi + English (Tamil / Telugu is a plus)Good negotiation and convincing skillsBasic computer knowledge - MS Excel, CRMTarget-oriented and able to handle pressureQualification:PUC / Any Graduate / DiplomaFreshers with good communication can also be considered for Trainee role, but preference to experiencedWhat We Offer:Fixed Salary + High Incentives on RecoveryPF + ESITraining providedGrowth to Team Leader / Quality Analyst

Other Details

  • It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 1 years of experience.

More about this Customer Support Telecalling Executive job

  1. What qualifications and experience are required for this Customer Support Telecalling Executive position?
    Ans : Candidates should have a 12th Pass and above qualification with 1-1 years of experience and skills like Computer Knowledge, Domestic Calling.
  2. What is the salary and job type for this role?
    Ans : The salary for this Customer Support Telecalling Executive job ranges between ₹15,000-₹35,000 per month. This is a Full Time job.
  3. What shift and timings does this job follow?
    Ans : This Customer Support Telecalling Executive job follows a Day shift.
  4. Do you need to visit the office for this job?
    Ans : Yes, candidates need to visit the office and work from the location in Rajaji Nagar, Bangalore.
  5. How many vacancies are there for this Customer Support Telecalling Executive job?
    Ans : There are 20 vacancies for this Customer Support Telecalling Executive role.
  6. Is this job open for all genders?
    Ans : Yes, this Customer Support Telecalling Executive job is open for both male and female candidates.
  7. What are the key responsibilities of this Customer Support Telecalling Executive job?
    Ans : As a Customer Support Telecalling Executive, key responsibilities include skills like Computer Knowledge, Domestic Calling. This role is part of Customer Support / TeleCaller category.
  8. What is the job location for this position?
    Ans : The job location for this Customer Support Telecalling Executive position is Rajaji Nagar, Bangalore.
  9. Who is the right fit for this Customer Support Telecalling Executive job?
    Ans : A candidate having skills like Computer Knowledge, Domestic Calling with 1-1 years of experience is the right fit for this Customer Support Telecalling Executive job.
  10. What makes this Customer Support Telecalling Executive job a good opportunity?
    Ans : This Customer Support Telecalling Executive job is a good opportunity as it offers a salary between ₹15,000-₹35,000 per month. This is a Full Time job and has 20 openings.
Candidates can call HR for more info.
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Other Details

Incentives

Yes

No. Of Working Days

6

Skills Required

Computer Knowledge, Domestic Calling

Shift

Day

Contract Job

No

Salary

₹ 15000 - ₹ 35000

Regional Languages

Kannada, Telugu

English Proficiency

Yes

Contact Person

Manjusri
Posted 7 hours ago

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Job Hai > Jobs in Bangalore > Customer Support / TeleCaller Jobs in Bangalore > Telecalling Executive