Telecalling Executive

About Qwqer:  

QWQER, is an international brand name existing in 5 countries. In India we are 5 years old. We are App based delivery platform and we help businesses with their delivery needs and transportation requirements. For individuals, we provide deliveries within the city and also have options where individuals can sit in the comfort of their homes or offices and purchase products or book deliveries. 

We have made more than 50L + deliveries and have more than 5 lakhs+ customers in 28 cities across all South Indian states. Some of our marquee clients are Spar, Big basket, Lulu, TATA 1mg etc. 

Our Product Lines 

• QWQER Express:  

We provide hyperlocal delivery services for large enterprises, SME customers and B2C customers using our app. 

• QWQER Fleet:  

We provide vehicle deployment (FTL) for large enterprises. Here our vehicles ply within, between cities and between regions too. 

• QWQER Shop: 

This is a marketplace which enables customers to login and purchase products from stores within the city that are listed on the app. 

Our website  www.qwqer.in 

Our Instagram link is  https://www.instagram.com/qwqerindia/ 

Job Summary:  

As a Telecaller,  you will be responsible for handling inbound and outbound calls related to delivery services. Your role will involve calling Delivery Executives and onboarding them on Qwqer platforms 

Key Responsibilities: 

• Attend to Delivery executives (2 Wheeler and 3 Wheeler riders) outbound and Inbound calls, explain about Qwqer, pitch our payout plans, benefits and the opportunities if they join Qwqer 

• Maintain accurate records, data of Delivery executive interactions and completing forms  

• Collaborate with the operations team and sales team to have a planned approach towards sourcing the Delivery executives as per the targets provided and within the timelines set. 

• Resolve any issues or discrepancies related to onboarding riders  

• Provide exceptional support to enhance Delivery executive satisfaction. 

Qualifications: 

• High school diploma or equivalent; additional education or certifications in customer service is a plus. 

• Previous experience in a tele calling or service role, preferably in a delivery or logistics setting. 

• Excellent communication skills, both verbal and written. 

• Strong problem-solving skills and the ability to handle difficult situations with patience and empathy. 

• Proficiency in using Excel and Word and other communication tools. 

Preferred Skills: 

• Fluent in local language 

• Multilingual abilities are a plus. 

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 3 years of experience.