Inside Sales Executive

35,000 - 48,000 /month

Accenture

Adugodi, Bangalore

1 - 5 years Experience in Customer Support / TeleCaller

50 Openings

Full Time

Contract

Skills Required

International Calling

Job Highlights

Industry Type: BPO

12th Pass and above

All genders

5 days working | Rotational Shift

Job Benefits: Cab

Job Description

Job Title: Customer Support Associate – Sales Process

Company: MNC

Work Location: Bangalore , India

Work Mode: Work from Office

Shift: Rotational

Job Description:

As a Customer Support Associate, you will be aligned with our Customer Support vertical, assisting in managing and resolving customer queries, handling escalations, and ensuring prompt and effective resolutions to customer issues. You will also support inbound sales through upselling and cross-selling of products or services while maintaining a high level of customer satisfaction.

Your role will involve addressing complaints, managing disputes, and ensuring all cases are closed within defined Service Level Agreements (SLAs). You’ll work closely with multiple stakeholders and demonstrate strong communication, problem-solving, and sales skills.

Key Responsibilities:

Handle inbound customer queries, complaints, and escalations with professionalism.

Provide timely and effective resolutions within SLA timelines.

Identify opportunities for upselling and cross-selling relevant products or services.

Maintain accurate records of customer interactions and transactions.

Collaborate with internal teams to ensure seamless issue resolution.

Handle disputes and dissatisfied customers with empathy and efficiency.

Contribute to continuous improvement initiatives in customer experience.

Meet performance targets related to customer satisfaction, sales conversions, and quality metrics.

Required Skills & Competencies:

Excellent verbal and written communication skills.

Strong customer relationship management and problem-solving abilities.

Proven ability in upselling, cross-selling, and inbound sales.

Escalation handling and dispute resolution expertise.

Strong multitasking and time management skills.

Ability to manage multiple stakeholders effectively.

Adaptable, flexible, and a strong team player.

Target-driven with a focus on achieving SLAs and sales goals.

Qualifications:

Graduate in any discipline (Freshers or candidates with prior customer support/sales experience preferred).

Strong interpersonal and negotiation skills.

Comfortable working in rotational or fixed afternoon shifts..

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Inside Sales Executive job

What are the eligibility criteria for this Inside Sales Executive job?
Ans : Candidates should have a 12th Pass and above qualification with 1-5 years of experience and skills like International Calling for this Inside Sales Executive job offered by Accenture in Adugodi, Bangalore.
What salary is offered for this Inside Sales Executive job?
Ans : The salary for this Inside Sales Executive job ranges between ₹35,000-₹48,000 per month.
What shift and timings does this job follow?
Ans : This Inside Sales Executive job follows a Rotational shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Adugodi, Bangalore.
How many openings are available for this position?
Ans : There are 50 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Inside Sales Executive job is open for both male and female candidates.
What does the role of Inside Sales Executive involve?
Ans : As a Inside Sales Executive, your work will involve skills like International Calling. This role is part of Customer Support / TeleCaller category.
Where is this job located?
Ans : This Inside Sales Executive job is located in Adugodi, Bangalore.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like International Calling along with 1-5 years of experience is ideal for this Inside Sales Executive job.
Why should you apply for this Inside Sales Executive job?
Ans : This Inside Sales Executive job offers a salary between ₹35,000-₹48,000 per month. This is a Full Time opportunity and has 50 openings available.