Customer Support Telecalling Executive

25,000 - 28,000 /month

Gsw Facility Management Private Limited

Thane West, Thane

1 - 5 years Experience in Customer Support / TeleCaller

5 Openings

Full Time

Job Highlights

Industry Type: Automobile

Languages: Hindi

12th Pass and above

All genders

6 days working | Day Shift

Job Description

Job Purpose

To enhance customer satisfaction and retention by reminding customers about their vehicle's scheduled service, informing them about service offers, and assisting them in booking service appointments.

Key Responsibilities

Make outbound reminder calls to customers for scheduled vehicle servicing.
Inform customers about ongoing service offers, promotions, and maintenance packages.
Assist customers in booking service appointments and coordinate with the service team.
Maintain accurate records of customer interactions and follow-ups in the CRM system.
Handle basic customer queries related to vehicle service schedules and escalate complex issues to the Service Manager or Team Leader.
Ensure professional, courteous, and customer-centric communication at all times.
Achieve daily and weekly call targets while contributing to customer retention goals.

Eligibility

Minimum 12th Pass; Graduation is preferred.
Prior experience in Telecalling, Customer Service, or Automobile CRM is preferred.
Freshers with excellent communication skills may also be considered.

Required Skills

Strong verbal communication skills in Hindi, English, and Marathi.
Customer service and relationship management.
Outbound calling and follow-up skills.
Appointment scheduling and coordination.
Basic computer knowledge (MS Office).
Experience with CRM software is preferred.
Good telephone etiquette and active listening skills.
Time management and multitasking abilities.
Professional and customer-focused approach.

Key Performance Indicators (KPIs)

Number of outbound calls made per day.
Service appointment conversion ratio.
Customer satisfaction (CSAT) score.
Vehicle service retention percentage.
Accuracy of CRM records and follow-ups.

Preferred Industry

Automobile Dealerships
Automotive Service Centers
Call Center / BPO (Automobile Process Preferred)

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 5 years of experience.

More about this Customer Support Telecalling Executive job

What qualifications and experience are required for this Customer Support Telecalling Executive position?
Ans : Candidates should have a 12th Pass and above qualification with 1-5 years of experience.
What is the salary and job type for this role?
Ans : The salary for this Customer Support Telecalling Executive job ranges between ₹25,000-₹28,000 per month. This is a Full Time job.
What shift and timings does this job follow?
Ans : This Customer Support Telecalling Executive job follows a Day shift.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Thane West, Mumbai.
How many openings are available for this position?
Ans : There are 5 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Telecalling Executive job is open for both male and female candidates.
Where is this job located?
Ans : This Customer Support Telecalling Executive job is located in Thane West, Mumbai.
Why should you apply for this Customer Support Telecalling Executive job?
Ans : This Customer Support Telecalling Executive job offers a salary between ₹25,000-₹28,000 per month. This is a Full Time opportunity and has 5 openings available.