Customer Support Telecalling Executive

12,000 - 23,000 /month*

Energik

Ezra Street, Kolkata

₹5,000 incentives included

1 - 6+ years Experience in Customer Support / TeleCaller

10 Openings

Incentives included

Full Time

Skills Required

Computer Knowledge

Query Resolution

Job Highlights

Industry Type: B2B Sales

Languages: Hindi, Bengali

12th Pass and above

All genders

09:00 AM - 06:00 PM | 6 days working | Day Shift

Job Benefits: Insurance, PF, Medical Benefits

PAN Card, Aadhar Card

Job Description

We are looking for a Telecalling Executive to join our team at Energik. The role offers ₹ 12,000 - ₹ 23,000 and involves managing customer calls, delivering outstanding customer service related to B2B Sales. Join us for a great work environment with various opportunities for career growth.

Key Responsibilities:

Manage incoming and outgoing calls in a professional manner.
Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
Log customer interactions and track follow-ups.
Offer timely and relevant solutions to resolve customer issues.
Collaborate with team members to escalate and address more complex concerns.
Meet key performance metrics including call handling time, customer satisfaction and resolution rates.

Job Requirements:

The minimum qualification for this role is 12th Pass and 1 - 6+ years of experience. The role involves resolving customer complaints, providing right information and escalating complex problems to the relevant department when needed. Candidates must be open to a 6 days working week during the Day shift.

Other Details

It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6+ years Experience.

More about this Customer Support Telecalling Executive job

Who is eligible to apply for this Customer Support Telecalling Executive job at Energik?
Ans : Candidates should have a 12th Pass and above qualification and skills like Computer Knowledge, Query Resolution for this Customer Support Telecalling Executive job offered by Energik.
How much can you earn in this position?
Ans : You can earn between ₹12,000-₹23,000 per month in this Customer Support Telecalling Executive position.
What shift and timings does this job follow?
Ans : This Customer Support Telecalling Executive job follows a Day shift with timings from 09:00 AM - 06:00 PM.
Do you need to visit the office for this job?
Ans : Yes, candidates need to visit the office and work from the location in Ezra Street, Kolkata.
How many openings are available for this position?
Ans : There are 10 openings available for this position.
Is this job open for all genders?
Ans : Yes, this Customer Support Telecalling Executive job is open for both male and female candidates.
What work will you do in this role?
Ans : As a Customer Support Telecalling Executive, you will work on skills like Computer Knowledge, Query Resolution.
Where is this job located?
Ans : This Customer Support Telecalling Executive job is located in Ezra Street, Kolkata.
What kind of candidate is ideal for this job?
Ans : A candidate with skills like Computer Knowledge, Query Resolution along with 1-7 years of experience is ideal for this Customer Support Telecalling Executive job.
Why should you apply for this Customer Support Telecalling Executive job?
Ans : This Customer Support Telecalling Executive job offers a salary between ₹12,000-₹23,000 per month. This is a Full Time opportunity and has 10 openings available.