Telecaller Outbound

Job Title: Customer Service Representative (CSR) – International Inbound Process (USA Cold Calling) Night Shift only

We are looking for enthusiastic and self-driven Customer Service Representatives (CSRs) to join our international inbound team for the USA process. This role requires excellent English communication skills, confidence in cold calling, and the ability to engage with clients across different industries in the US market.

As a CSR, you will handle inbound queries and outbound cold calls, focusing on building strong client relationships and promoting our company’s services. You should be comfortable working in a night shift (US timings) and thrive in a fast-paced, target-driven environment.

Key Responsibilities:

• Handle inbound/outbound calls from US-based clients/customers with professionalism and courtesy.

• Conduct outbound cold calling to generate leads, promote services, and follow up on potential clients.

• Communicate clearly and persuasively, ensuring a positive customer experience.

• Understand customer needs, resolve queries, and provide accurate information.

• Maintain updated records in CRM systems and ensure data accuracy.

• Achieve individual and team performance targets.

• Collaborate with the team to meet overall business goals.

Requirements:

• Excellent spoken and written English (neutral or US accent preferred).

• Prior experience in international BPO/CSR/tele-calling is a plus.

• Confidence in cold calling with resilience to handle rejections.

• Strong interpersonal and persuasive communication skills.

• Basic computer knowledge and ability to use CRM tools.

• Willingness to work night shifts (US timings).

What We Offer:

• Competitive salary with performance-based incentives.

• Training and continuous skill development.

• Opportunity to work in an international environment.

• Career growth opportunities within the company.
  

If you are passionate about customer service, confident in communication, and want to grow in the international BPO industry, this role is perfect for you.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 2 years of experience.

More about this Telecaller Outbound job

1. What is the eligibility criteria to apply for this Telecaller Outbound job?
   Ans: The candidate should be Graduate and above and above with 1 - 2 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹15000 - ₹30000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Telecaller Outbound job?
   Ans: This Telecaller Outbound job will have 6 working days.
4. Are there any charges applicable while applying or joining this Telecaller Outbound job?
   Ans: No, there is no fee applicable for applying this Telecaller Outbound job and during the employment with the company, i.e., PANACEA GLOBAL SERVICES PRIVATE LIMITED.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Telecaller Outbound role?
   Ans: There is an immediate opening of 7 Telecaller Outbound at PANACEA GLOBAL SERVICES PRIVATE LIMITED
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Telecaller Outbound job?
   Ans: This Telecaller Outbound job has Night Shift.