Customer Relationship Associate

Associate Client Relationship Manager (Incubator Role)

Job Location: Ahmadabad
Salary Range: No bar for the right candidate
Education: Minimum Bachelor's or Master's required

About Us

Hi there, I'm Bhavya Shah, Chief Strategy Officer at Winny Immigration and Education Services Ltd.

The journey of moving across borders has long been increasingly complex, involving extensive documentation, unclear guidelines, and uncertainty at every step. At Winny, we are passionate about helping individuals and families achieve their overseas aspirations. Whether it is to travel, study, work, migrate, or conduct business abroad, we simplify the visa and immigration journey with structured, transparent, and client-focused solutions that deliver clarity, speed, and confidence.

Drawing on over four decades of experience, Winny has shaped cross-border movement by connecting over 10 million clients to their overseas aspirations. We are a publicly listed company, recognized as the most trusted visa consulting brand in India. We have 8 global offices with services spanning Travel, Education, Work, Business/Investment, Migration, and Skill Development.

Winny's Winning Culture is guided by 5 core values—Rigorous Focus on Customers, Eagerness to Learn, Collaborative Ownership (teamwork), Empathy, and Creating Impact Through Innovation. We encourage curiosity, innovation, and continuous transformation.

We are an equal opportunity employer, welcoming applicants from diverse backgrounds to apply.

The Opportunity

As an Associate Client Relationship Manager at Winny, you will play a pivotal role in working directly with the Chief Strategy Officer (CSO). This isn't about following existing paths—it's about creating new ones. You will:

• Work closely with our customers to deliver exceptional Visitor Visa / PR service experiences

• Collaborate with internal teams to design delightful service workflows by consistently gathering customer feedback

• Handle end-to-end visa applications with precision and compliance, ensuring they are processed on time and within scope

• Monitor client satisfaction and service quality, gathering feedback to make data-driven improvements and ensure zero refunds/escalations

• Define clear client requirements and service metrics, effectively communicating updates and maintaining timely communication

• Experiment with new tools and service models to drive efficiency and innovation

• Manage visa processes for countries including Canada, Australia, UK, USA, Singapore, and New Zealand

• Stay updated on changing visa legislation and guidelines across multiple countries

You will be an individual contributor with significant autonomy, ownership, and learning opportunities—ideal for someone who thrives in fast-paced, start-up-like environments, reporting directly to the Chief Strategy Officer at Winny.

About You

• You care deeply about delivering meaningful value to customers

• You have excellent communication, problem-solving, and time-management skills

• You're a self-starter and willing to venture outside of defined responsibilities

• You are curious, adaptable, and prioritize a growth mindset

• At least 2 years of client relationship management experience is a nice bonus but not required (immigration, education, or service industry preferred)

• You are proficient in English and can hold thoughtful, fluent conversations with customers to collect feedback and shape service direction

• You are familiar with using AI to boost efficiency and productivity

Perks at Winny

• Direct mentorship and exposure with the CSO

• Fast learning curve and high-growth opportunities

• Chance to design innovative client service models

• Open, collaborative, and experimental culture

• Attractive incentive structure

Winny Immigration is proud to be an equal opportunity employer. We are committed to fair practices regardless of race, religion, gender, orientation, age, marital status, or disability. If you require any accommodation during the hiring process, we'll ensure an accessible and inclusive experience.

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 6 years of experience.

More about this Customer Relationship Associate job

1. What is the eligibility criteria to apply for this Customer Relationship Associate job?
   Ans: The candidate should be Graduate and above and above with 1 - 6 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹40000 per month + Incentives that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Customer Relationship Associate job?
   Ans: This Customer Relationship Associate job will have 6 working days.
4. Are there any charges applicable while applying or joining this Customer Relationship Associate job?
   Ans: No, there is no fee applicable for applying this Customer Relationship Associate job and during the employment with the company, i.e., Winny Immigration & Education Services Limited.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Relationship Associate role?
   Ans: There is an immediate opening of 1 Customer Relationship Associate at Winny Immigration & Education Services Limited
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Relationship Associate job?
   Ans: This Customer Relationship Associate job has Day Shift.