Customer Care Executive

Job Title: Customer Care Executive (Night Shift)

Location: Ahmedabad, Gujarat
Experience Required: 1–4 years
Salary Range: ₹20,000 – ₹40,000 per month
Shift: Night Shift (US/UK/Global Process)
Employment Type: Full-time

Job Summary:

We are looking for a proactive and customer-focused individual to join our team as a Customer Care Executive. The ideal candidate will be responsible for handling customer queries, providing solutions, and ensuring customer satisfaction through professional communication over phone, chat, or email.

Key Responsibilities:

• Handle inbound and outbound customer calls, emails, or chat inquiries.

• Resolve customer complaints efficiently and ensure customer satisfaction.

• Maintain accurate records of customer interactions and transactions.

• Escalate unresolved issues to the appropriate department.

• Meet performance targets such as call handling time, customer satisfaction, and resolution rate.

• Stay updated on product and service information to assist customers effectively.

• Work collaboratively with other team members and departments.

Required Skills and Qualifications:

• Bachelor’s degree or equivalent qualification preferred.

• 1–4 years of experience in customer service or BPO environment.

• Excellent verbal and written communication skills in English.

• Good listening, problem-solving, and interpersonal skills.

• Ability to work in a fast-paced environment and handle pressure.

• Comfortable working in night shifts.

• Basic computer proficiency (MS Office, CRM tools, etc.).

Perks and Benefits:

• Competitive salary (₹20,000 – ₹40,000 per month).

• Night shift allowance and performance incentives.

• Training and career growth opportunities.

• Health insurance and transport facilities (if applicable).

• It is a Full Time Customer Support / TeleCaller job for candidates with 1 - 4 years of experience.

More about this Customer Care Executive job

1. What is the eligibility criteria to apply for this Customer Care Executive job?
   Ans: The candidate should be Graduate and above and above with 1 - 4 years of experience of experience
2. How much salary can I expect for this job role?
   Ans: You can expect a salary of ₹20000 - ₹40000 per month that depends on your interview. It's a Full Time job in Ahmedabad.
3. How many working days are there for this Customer Care Executive job?
   Ans: This Customer Care Executive job will have 5 working days.
4. Are there any charges applicable while applying or joining this Customer Care Executive job?
   Ans: No, there is no fee applicable for applying this Customer Care Executive job and during the employment with the company, i.e., Gautam Consultancy.
5. Is it a work from home job?
   Ans: No, it’s not a work from home job and can't be done online.
6. How many openings are there for this Customer Care Executive role?
   Ans: There is an immediate opening of 5 Customer Care Executive at Gautam Consultancy
7. Who can apply for this job?
   Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
8. What are the timings of this Customer Care Executive job?
   Ans: This Customer Care Executive job has Night Shift.